The ability to convey information to another
effectively and efficiently is vital. Healthcare practitioners with good
verbal and non-verbal communication
skills help facilitate the sharing of information other health
professionals, patients and significant others.
Reasons
Why Healthcare Practitioners Need To Develop Good Communication Skills
Effective communication skills in
the healthcare field help to build and maintain strong relationships between
both healthcare professionals and patients, and healthcare professionals and
their associates. Healthcare professionals need to develop effective communication
skills to:
- Explaining a diagnosis, condition or treatment
- Discussing treatments, conditions and diagnosis with patients
- Speaking with family members
- Speaking with other healthcare professionals
- Communicating bad news
- Obtaining consent for various procedures
- Calming down upset patients or relatives
- Explaining medications
- Educating people on diet and exercise
What
is Communication?
Communication is
sending and receiving information between two or more people. The person
sending the message is referred to as the sender, while the person receiving
the information is called the receiver. The information conveyed can include
facts, ideas, concepts, opinions, beliefs, attitudes, instructions and even
emotions.
The
Communication Process
The communication
process is the steps taken to achieve a successful communication.
There are 7 components which include
1.
Sender:
This
is the party that sends the message
2. Message: The information to be conveyed
3. Encode: This involves transforming the thoughts
of the information to be conveyed into a form that can
be sent, such as words.
4.
Channel
of Communication: This involves the manner in which the
message is sent. They include speaking,
writing, video transmission, audio transmission, etc.
5. Receiver: This is the group or the individual
which the message is targeted.
6.
Decode
the message: This involves mentally processing the
message into understanding.
7.
Feedback: This involves the
receiver’s reaction or response to a message
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